Bell, Lamb &Joynson Solicitors is championing the price transparency regulations within law
The North West legal firm is backing the introduction of criteria which requires all regulated law firms to actively publish their pricing information for services, along with timescales for quoted services and the experience of the staff who work within these areas.
These nationwide changes follow research undertaken by Competition and Markets Authority back in December 2016 who suggested that there was a lack of transparency in the sector when it came to price, quality and service, whilst BLJ Solicitors has offered instant quoting prior to this.
Managing Partner at BLJ Solicitors Mike Leeman said:
“This industry-wide change is very much welcomed by the team at BLJ Solicitors, especially as price transparency is a policy that we have been operating since 2016 regarding our conveyancing services. We’ve always considered ourselves to be a progressive firm and our revolutionary approach to customer service has placed us ahead within the sector.
“Our ethos is that whilst our experience speaks for itself, our defining factor is our dedication to customer care, providing each client with a bespoke service, treating their issues as our own. Within the legal industry, we believe that clients don’t always fully understand whether the services they are receiving are good value for money which is an issue that we have been tackling for years in a bid to eliminate this from not just our own firm but within the entire sector.”
Established all the way back in 1821, BLJ Solicitors operates in a trio of locations in Liverpool, Runcorn and Warrington working across the region on criminal law, conveyancing, wills, probate and personal injury to name a few.
“Whilst we are embracing this change, the new rules have been met with some criticism from providers that feel it is an attack on their principals. However, our view is that the customer comes first and we do believe that this new approach will lead to a better relationship between solicitors and their clients and help to dispel the stigma around the financial value of legal services.
“As we enter a new era of business, client’s expectations have changed and they rightly demand a more efficient approach that results in an